Job Description

Lead and mentor a collateral operations team, creating an engaging and collaborative work environment that encourages creativity, teamwork, and professional growth. Promote a culture where team members feel valued and motivated to contribute their best.

• Monitor and manage team and individual performance to ensure compliance with agency standards and organizational goals. Conduct regular performance reviews and provide instruction, feedback, tools, and resources to enhance individual and team effectiveness.
• Oversee the handling of exception reports from custodians, ensuring timely resolution of issues related to missing, incorrect, or unrecorded documents, including mortgages, notes, bailee letters, and assignment chains.
• Collaborate directly with internal and external clients to address inquiries and resolve collateral-related issues, ensuring that client needs are consistently met.
• Assist in preparing for annual portfolio audits, ensuring documentation is complete and compliant. Implement corrective actions based on audit findings to strengthen processes.
• Work with IT and other departments to lead and/or support technology initiatives that enhance collateral operations. Provide vision, direction, and requirements on system enhancements and report generation.
• Oversee the preparation of collateral related documentation to meet specified review criteria standards. 
• Supervise the preparation of collateral-related documentation to meet review criteria standards. Ensure that the team accurately addresses complex collateral issues and corrects any documentation errors.
• Monitor and evaluate collateral operations to ensure adherence to service standards, policies, and procedures. Proactively identify and implement process improvements to enhance operational efficiency and compliance.
• Partner with Capital Markets, Treasury, Secondary Marketing, and custodians to ensure clear collateral positions. Facilitate effective communication to resolve issues and streamline operations. 
• Establish and track key performance indicators (KPIs) to assess team performance and operational effectiveness. Report regularly to senior management, highlighting achievements and areas for improvement.
• Ensure specific functions are carried out across the department (terminations, scanning, etc.)
• Perform other duties as assigned

Job Tags

Permanent employment,

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