Job Description
Sheppard Auto Group is a top-tier automotive dealership with four dealerships located within our Eugene Campus. Our Volvo dealership is looking for a Sales and Service Porter with customer service experience and a desire for career growth. This is an ideal role for someone eager to grow within the automotive industry and become an integral part of a high-performing sales or service team.
If you are passionate about cars and customer service, and you are looking for a dynamic and rewarding workplace, Sheppard Auto Group is the perfect place for you. Come aboard and help us continue to provide the best possible service to our customers! The Sales and Service Lot Porter reports to the Service Manager or Sales Manager. So, if you are ready for a new challenge and want to be part of a winning team, send us your resume today. We look forward to hearing from you!
Benefits:
- Pay: $16.00 - $18.00 per hour
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
- Overtime Pay
About Us:
Sheppard Auto Group has found a new and improved location that will serve as our new home base. Our new facility is spacious, state-of-the-art, and fully equipped to provide our customers with the ultimate car buying and servicing experience. Our new location boasts a modern showroom with plenty of space for showcasing our extensive inventory of new and used vehicles. We have also designed a comfortable and welcoming waiting area for our customers, complete with complimentary refreshments, Wi-Fi, and charging stations.
But that's not all – our new service center is second to none. We have invested in the latest diagnostic and repair equipment to ensure our technicians have everything they need to keep your vehicle running smoothly. Plus, we have added more service bays to reduce wait times and get your car back on the road as quickly as possible.
Responsibilities:
PRIMARILY RESPONSIBLE FOR THE SMOOTH FLOW OF VEHICLES THROUGH THE SERVICE LANE AND PROMPT DELIVERY OF VEHICLES AND PARTS TO TECHNICIANS IN THE SHOP. OTHER RESPONSIBILITIES INCLUDE QUICK DELIVERY OF COMPLETED VEHICLES TO CUSTOMERS AND/OR SERVICE DELIVERY AREA. MAINTAIN PROPER SERVICE LANE, SERVICE OFFICE AND SHOP HOUSE KEEPING
Expectations of a Lot Porter:
- Must have a positive attitude and great customer service skills!
- Display a strong work ethic and utilize time well.
- WATCH THE SERVICE DRIVE FOR ARRIVING CUSTOMERS. POLITELY DIRECT THEM WHERE TO PARK, GO OUT TO EACH CUSTOMERS CAR, GREET THE CUSTOMER, ASK THEM TO LEAVE THE KEYS IN THE CAR, ASK THEM WHO THEY WOULD LIKE TO SEE & IF THEY HAVE AN APPOINTMENT, WALK THEM TO THAT ASM & IF THEY HAVE AN APPOINTMENT, TELL THE ASM THAT THE CUSTOMER IS HERE FOR THEIR APPOINTMENT.
- PLACE PROTECTIVE FLOOR AND SEAT COVERS IN THE CAR, MOVE THE CAR FROM WRITE-UP TO PARKING LOT OR WORK AREA AS INSTRUCTED.
- AT NO TIME ARE YOU TO PLAY THE RADIO OR MAKE ANY ADJUSTMENT IN THE CUSTOMERS VEHICLE, TURN THE RADIO OFF, IF IT IS ON.
- INFORM ASM OF ANY INTERIOR OR EXTERIOR DAMAGE, BEFORE LEAVING THE SERVICE AREA.
- WHEN PARKING VEHICLE IN APPROPRIATE PARKING SLOT WRITE THE SLOT LETTER AND/OR NUMBER (IF APPLICABLE) ON THE KEY TAG AND PLACE KEYS ON THE KEYBOARD.
- WORK WITH ASM TO PREPARE AND DELIVER TECHNICIANS’ NEXT JOBS AND PARTS TO SHOP. LIKEWISE, WORK WITH ASM’S TO PRELOAD BOTH SHOPS (AS MUCH AS POSSIBLE) AT THE END OF EACH DAY SO THAT THE TECHNICIANS’ JOBS ARE READY FOR THEM TO START THE NEXT MORNING.
- WHEN YOU ARE NOT MOVING CARS, DELIVERING A VEHICLE OR PARTS TO THE OTHER SHOP OR PERFORMING ANY HOUSEKEEPING DUTIES, STAY IN THE WRITE-UP AREA/LANE READY TO GREET CUSTOMERS.
- YOU ARE RESPONSIBLE FOR THE APPEARANCE, CLEANLINESS AND MAINTENANCE OF THE SERVICE LANE AND SERVICE AREA.
- ANY OTHER DUTIES DEEMED APPROPRIATE BY MANAGEMENT ON A DAILY BASIS.
Schedule:
- 10-hour shift
- 8-hour shift
- Day shift
- Evenings as needed
- Every weekend
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends as needed
License/Certification:
* A Driver’s License is required with an acceptable, insurable driving record.
Why Sheppard Auto Group:
As members of the Sheppard Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun, and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.
Sheppard Auto Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We value diversity and encourage individuals from all backgrounds to apply.
Job Tags
Hourly pay, Full time, Work at office, Work from home, Monday to Friday, Flexible hours, Shift work, Day shift, Afternoon shift,