Application Support Specialist - Junior Job at Connvertex Technologies Inc., Ontario, CA

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  • Connvertex Technologies Inc.
  • Ontario, CA

Job Description

Experience and Skill Set Requirements

  1. General Project Coordination and Communication (30%)
  • Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
  • Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
  • Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
  • Proficiency in Microsoft Office for process automation, data analysis, and report generation.
  1. Service Management (30%)
  • Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
  • 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
  • Experience analyzing and reporting on operational data to identify trends and optimize processes.
  1. Middleware Support (35%)
  • 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  • 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
  • Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
  • Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
  • Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
  • Operational experience with Ceph storage for data management and scalable storage solutions.
  • General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.
  1. Public Sector Experience (5%)
  • Experience working in public sector environments such as OPS, BPS, or similar government institutions.

Must haves:

o IBM WebSphere Application Server

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process

Job Tags

Work at office, Flexible hours,

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